Booking Terms

A deposit of 50% of the total cost of the booking is required to reserve the booking. Full Payment must be made before commencement of the lesson.

Cancellation
Any reservations that are cancelled will incur a charge of 50% of the fee due. All bookings and reservations not cancelled more than 24 hours in advance will be subject to payment in full.

In the case of lesson cancellation due to lift closure, injury or sickness, adverse weather conditions, breakdowns of mechanical installations or other incidents beyond the company’s control Altitude will not be liable to provide the client with a refund. We advise our clients to take out adequate insurance to cover them in the case of cancellation.

Altitude declines all liability in the case of an accident that occurs during any lesson or company run event. Altitude reserves the right to cancel any session if payment is not settled in full before the lesson or High-Performance Session. Altitude reserves the right to cancel any group lesson or High-Performance Session that has insufficient numbers to run (minimum of 2 people).

Late Fee
Because of the nature of our business and the fact that we are often very busy and must move promptly from one session to another we must insist on our guests being punctual. Instructors are asked to wait for clients for up to 45 minutes. If the client has not called our office or the instructor to say they will be late within this time the instructor is entitled to leave and the client will be liable for full payment of the lesson. If a client has a child in a lesson with Altitude, but does not arrive within 30 minutes of the agreed time, to pick up the child, we will have to enforce a charge of CHF 50.- per half hour for remaining responsible for the child, unless the parent calls our office to notify us that they will be late.

Lift passes and equipment are obligatory and are not included in our prices.
Participation in any of our activities does not include insurance. We strongly recommend that our clients have adequate medical cover.