You can contact our office team by phone, email or why not come directly to meet us at Bernet Sport in Grindelwald. Dorfstrasse 128, 3818 Grindelwald
Terms and Conditions
Any reservations that are cancelled will incur a charge of 50% of the fee due. All bookings and reservations not cancelled more than 24 hours in advance will be subject to payment in full.
In the case of lesson cancellation due to lift closure, injury or sickness, adverse weather conditions, breakdowns of mechanical installations or other incidents beyond the company’s control Altitude will not be liable to provide the client with a refund. We advise our clients to take out adequate insurance to cover them in the case of cancellation.
Altitude declines all liability in the case of an accident that occurs during any lesson or company run event. Altitude reserves the right to cancel any session if payment is not settled in full before the lesson or High-Performance Session. Altitude reserves the right to cancel any group lesson or High-Performance Session that has insufficient numbers to run (minimum of 2 people).
Because of the nature of our business and the fact that we are often very busy and must move promptly from one session to another we must insist on our guests being punctual. Instructors are asked to wait for clients for up to 45 minutes. If the client has not called our office or the instructor to say they will be late within this time the instructor is entitled to leave and the client will be liable for full payment of the lesson.
Lift passes and equipment are obligatory and are not included in our prices.
Participation in any of our activities does not include insurance. We strongly recommend that our clients have adequate medical cover.
IMPORTANT INFORMATION FOR PARENTS
Altitude request that all parents read this information and make sure all the points are covered, regardless of the age or level of the children. This will help ensure that everything will run smoothly and will keep the learning environment as safe and fun as possible for our most precious customers- your kids!
It is essential that children come prepared with the following:
- Helmets (To be worn by all children under 13 years old)
- Appropriate warm and waterproof gloves and clothing
- Suitable eye protection. Glasses or goggles with UVA filter
- Pocket money for Hot-Chocolate breaks (CHF 10.- per day)
- Be able to use the toilet unassisted
Details for the instructor of any medical conditions and dietary requirements must be made known to the Altitude office staff and instructor prior to all lessons.
If a client has a child in a lesson with Altitude, but does not arrive within 20 minutes of the agreed time to pick up the child, we will have to enforce a charge of CHF50 per half hour.